ABHISHEK CHAKRABORTY is reaching out to new consumers such as sweetmakers who want to ship perfectly preserved rasgullas or sandesh, women entrepreneurs running small businesses on Instagram, or small D2C brands that need packaging or fulfillment solutions. “DTDC is one of the few firms in India that can handle temperature-controlled products using a normal network,” says Chakraborty.
DTDC Express is using insulated packaging combined with temperature-regulating materials such as dry ice instead of relying solely on refrigerated vehicles to transport temperature-sensitive goods.
The company, which runs three primary verticals, including express parcels, international, and e-commerce, saw its revenues jump 21.8% YoY to over ₹2,000 crore in FY23. With an international presence in the U.S., Canada, the U.K., the U.A.E., Singapore, and Australia, it recently added Malaysia to its global footprint. “We’ve seen 30-35% growth in our global business,” says Chakraborty.
DTDC has 16,500 touchpoints in India where customers can access its services, and 16,000 partners. The DTDC app launched in 2020 has over 3.1 million downloads and 400,000 active users. — Arnika Thakur