Three game-changing rules for insurance companies
Insurers need to have speed, accuracy, and trust, or SAT, in these times to make their customers loyal.
customer experience
June 2021
March 2021
January 2021
September 2020
Way ahead: A tech-savvy makeover for retail banking
The Covid-19 disruption has ignited a new era of value-based customer-centric banking. It has also given rise to platform and data-driven approaches, signalling a radical change in retail banking.
Building customer loyalty in a contactless future
There is high pressure among firms to not lose their customers as competition thickens. But in a contactless world, this problem of customer loyalty has only grown in size. What can be done?
Tips to create relevant customer experiences
Catering your business to customer needs will align your interests with theirs, helping turn prospective customers to customers, and existing customers to loyal brand advocates.
Tracking future trends in the smartphone industry
A look at the key factors that will re-shape the frontiers of the sector.
Customer experience in a no-touch world
Businesses need to adapt to a new world order at warp speed. How they meet this moment will influence their trajectory for years to come.
