Structure teams for customer focus
In the hypercompetitive world we do business in, companies must look more closely at organisational structures to derive competitive advantage.
In the hypercompetitive world we do business in, companies must look more closely at organisational structures to derive competitive advantage.
Insurers need to have speed, accuracy, and trust, or SAT, in these times to make their customers loyal.
The BPM industry needs the combined power of analytics, artificial intelligence (A.I), Robotic Process Automation (RPA), and Machine Learning (ML) to re-capture customers in the new normal.
At the Fortune India Next 500 Summit-West, a panel discussion titled “Technology—Disruptor or Catalyst” explored the impact of tech on businesses and what lay ahead for them.
The strategy focussed on millennials and the youth is about offering a thorough experience of the local culture, the cuisine and the festivals in a place, says Thomas Cook India’s Neeraj Singh Dev.
Companies need to find ways to re-purpose their existing capabilities to compete in the new environment.
The right omnichannel mix provides a consistent experience across channels, with seamless access to financial products and services.