Cloud kitchen as a concept was gaining popularity even before the pandemic struck, but now they have become more lucrative, and can operate in a fraction of the traditional restaurant space.
One year after the pandemic, the experience of going to a hotel has radically changed. In order to forge ahead, hotels now have completely overhauled old business strategies, making them anew.
Rakesh Sarna, the first big ticket hire by Tata Group ex-chairman Cyrus Mistry, quit last week as managing director of Indian Hotels (IHCL). In an exclusive interview , Sarna summarises his tenure.
