Digital lenders must share recovery agents’ details with defaulters: RBI
RBI says if a loan turns delinquent, and recovery agent is assigned to borrower, particulars of such agents must be shared via email/SMS beforehand
RBI says if a loan turns delinquent, and recovery agent is assigned to borrower, particulars of such agents must be shared via email/SMS beforehand
Ban follows death of a borrower's pregnant daughter amid a forced seizure of tractor.
RBI says recovery agents who work on behalf of banks and NBFCs can't resort to intimidation or harassment of borrowers, and not call them on phone at odd hours in their debt collection efforts